Support
Help with licences, software and the people who use them.
ACALA supports the GEOVIA licences it sells and the teams that use them: licence keys and Computer IDs, installation and updates, first-line technical support in Bahasa Indonesia, and training when the question is really about method. The licensing questions we hear most often, about the Dassault Systèmes License Server, are answered below. For anything else, the contact page reaches a person during office hours.
Office hoursMonday to Friday, 08.00 to 17.00 WIB.
WhatsAppAnswered during office hours; say your company and product.
Emailoffice@acala.co.id, answered within one working day.
Phone+62 21 8066 9600.
Emergency keysDassault Systèmes 24/7 channel, 4-hour turnaround, for commercial licences.
DS PassportNeeded for downloads and the licence server tools at 3ds.com.
What we support
Licences, software, and the people who use them.
Support is included with licences and services bought through ACALA. Tell us the product, the version and what you were doing when the problem appeared.
1Licensing
Licence keys and Computer IDs
Node-lock, network and managed licensing through the Dassault Systèmes License Server.
We help with
- Generating the Computer ID, requesting and enrolling keys, moving a licence to a new computer, emergency keys.
See
- The DSLS FAQ below.
2Software
Installation and first-line technical support
Surpac, Whittle, MineSched, Minex and the 3DEXPERIENCE platform.
We help with
- Installation and updates, configuration, error messages, data import and export, and escalation to Dassault Systèmes when needed.
See
- Products hub; the discipline pages for role documentation.
3Method
When the question is about the work
A model that will not validate or a schedule that will not meet its target is usually a method question.
We help with
- Short working sessions on your data, or a course when the team needs the whole method.
See
- Training; Services.
4Contact
Reaching a person
A form, WhatsApp, phone and email, all read by ACALA staff.
We help with
- Quotes, demonstrations, visits, and support requests.
See
- Contact page.
Licensing
Dassault Systèmes License Server (DSLS) FAQ
What does DSLS stand for?
Dassault Systèmes License Server.
What is the Dassault Systèmes Licensing Server?
A licensing system developed by Dassault Systèmes. GEOVIA Surpac, MineSched and Whittle are now licensed through it, by roles rather than modules.
What are the benefits of Dassault Systèmes licensing?
- A soft-lock system: no physical dongle or sentinel.
- Customers are up and running sooner, with no dongle to ship.
- No lost, stolen or damaged dongles and no waiting for a replacement.
- Licences are easy to manage: choose from the available list and take licences offline.
Which GEOVIA products are licensed through DSLS, and as which roles?
Surpac, MineSched and Whittle functionality is licensed with GEOVIA roles, not modules, and there is no plan to support modules with DSLS. The roles available on DSLS:
| Product | GEOVIA role | Trigram |
|---|---|---|
| GEOVIA Surpac | GEOVIA Drill and Blast Designer | JDB |
| GEOVIA Mine Designer | JMI | |
| GEOVIA Block Modeler | JBM | |
| GEOVIA Mine Contributor | JMC | |
| GEOVIA Sectional Geology Modeler | JGM | |
| GEOVIA Structural Geology Analysis | JGA | |
| GEOVIA Surveyor | JSV | |
| GEOVIA Stope Optimizer | JSZ | |
| GEOVIA Surpac Academic | JSA | |
| GEOVIA MineSched | GEOVIA Tactical Mine Planner | JMP |
| GEOVIA MineSched Academic | JMA | |
| GEOVIA Whittle | GEOVIA Pit Optimizer | JPT |
| GEOVIA Pushback Optimizer | JPB | |
| GEOVIA Multi-Mine Optimizer | JMM | |
| GEOVIA Blend Optimizer | JBD | |
| GEOVIA Simultaneous Optimizer | JSI | |
| GEOVIA Whittle Academic | JWA |
What are the DSLS deployment options?
Local node lock. The licence file (LIC) is enrolled into Surpac or MineSched and locked to one computer with a soft-lock Computer ID. Most similar to the GEOVIA local roaming licence, but restricted to one physical computer.
Network concurrent. The licence file (LIC or LICZ) is enrolled into DSLS and locked to one computer with a soft-lock Computer ID. Most similar to the GEOVIA network licence with Network License Manager, but restricted to one physical computer or one Hyper-V virtual machine with TPM 2.0.
Managed. With the Managed Licensing Service, licences of GEOVIA clients under maintenance are fully managed in the Dassault Systèmes cloud data centre, so companies need no physical licence server.
What analytics does DSLS offer?
Through the License Server Administration tool web interface (the URL comes in the auto-generated Client Care and Order email) a customer can add authorisation rules, configure licence expiry alerts, get licence usage information, change passwords, consult logs stored on the server, stop the server, change its configuration (ports, server names), enrol and delete licence keys, stop usage tracing, enable statistics and access monitoring data. More detail is in the DSLS Installation and Configuration guide.
How is the Computer ID or Target ID used instead of a dongle?
The Computer ID (Target ID) is based in part on the network adapter. The adapter in use when the ID was created must be active when the licence is used; an adapter disabled in Windows settings is unknown to the operating system and to the licensing. You give the Computer ID to your sales contact and the licence is created locked to that computer. For a network licence the ID is that of the computer hosting the licence server; for a node-lock licence it is generated on the laptop or desktop where Surpac or MineSched is installed.
How do I generate the Computer ID?
Follow the instructions at 3ds.com/terms/software-keys. Valid Target IDs have the format three letters, a hyphen and sixteen hexadecimal characters, for example JZR-423010145B64B1A4.
Can I see the Computer ID inside Surpac, MineSched or Whittle?
Yes. In Surpac choose File, then Change or Inspect License. In MineSched choose Settings, License Management, make sure Dassault Systèmes Licensing is selected and click Configure; the Computer ID field is on the right of the form that opens.
Where do I get a GEOVIA licence key?
Your Dassault Systèmes sales contact or distributor, which for Indonesia is ACALA, submits the key request in the ordering system on your behalf. You provide the Computer ID. Alternatively follow the instructions at 3ds.com/terms/software-keys.
How do I move the licence to another computer?
Create a new Computer ID on the new computer and make a change request through your sales contact or distributor.
How do I get an emergency licence key?
Emergency keys are issued for a technical emergency, only for commercial licences in the customer’s existing installed base. The service runs 24 hours a day, 7 days a week, with a committed 4-hour turnaround. The customer or distributor fills in the licence key request form and emails it to ds.emergencykeys(at)3ds.com.
Where do I get the DSLS Administration tool?
Log on with your DS Passport at the Dassault Systèmes resource library page for the licence server and licence keys, or at software.3ds.com, choose the 3DEXPERIENCE and V6 button and download Dassault Systèmes License Server.
Is DSLS translated?
The Administration tool interface and the DSL SDK error messages are English only. Error messages created by Surpac or MineSched are translated into English, Chinese and Russian, and national language parameters let locale-specific user names be displayed and understood on both client and server.
Can one user open several instances of Surpac, MineSched or Whittle?
Yes. Multiple open sessions consume only one network or node-lock licence.
Will third-party Surpac scripts need updating?
Scripts using the SclLicenseManager licensing command keep working with GEOVIA licensing. The DSLS version of this command is still work in progress.
Does DSLS work on virtual machines?
Only Hyper-V virtual machines with TPM 2.0 are supported. DSLS cannot be installed, and a Computer ID cannot be created, on VMware or on Hyper-V without TPM 2.0, and there are no current plans to support VMware. You can still install Surpac or MineSched on a virtual machine and use a network licence, but that licence cannot be taken offline and a node-lock licence cannot be used.
How does GEOVIA licensing compare with Dassault Systèmes licensing?
| Topic | GEOVIA Licensing | DS Licensing (DSLS) |
|---|---|---|
| Works with IPv4 | yes | yes |
| Works with IPv6 | no | yes |
| Works with UDP | yes | no |
| Works with TCP | no | yes |
| Works with HTTPS | no | yes |
| Softlock with Computer ID | no | yes |
| Hardlock with a sentinel (dongle) | yes | no |
| Read-only option (unlicensed) | yes | yes |
| Concurrent user | yes | yes |
| Named user (platform roles only) | no | yes |
| Subscription (quarterly or longer) | yes | yes |
| Rental and credit (platform roles only) | no | yes |
| Offline licensing up to 30 days (borrow from server) | no | yes |
| Licence self-serve | yes | no |
| Perpetual non-expiring licence | yes | no |
| Network licence returned when user is inactive | yes | no |
| Heartbeat from client session to server | yes | yes |
| TCL/SCL commands can license Surpac | yes | yes |
| Scenario tool and command line can license MineSched | yes | yes |
| Network service scales to very many users (e.g. 10,000) | no | yes |
| Network service has command-line tools | yes | yes |
| Network service on VMware virtual machines | yes | no |
| Network service on Hyper-V virtual machines | yes | no |
| Network service on Hyper-V with TPM 2.0 | yes | yes |
| Network service available on premise | yes | yes |
| Network service available as cloud | no | yes |
| Administration tool for the network service | yes | yes |
| Administration tool installable away from the server | no | yes |
| Administration tool as a web app | no | yes |
| Control of licences by IP address, user name and host name | no | yes |
| Monitoring of client traffic | no | yes |
| Connection of multiple licence servers | no | yes |
| Administration tool password | no | yes |
| Graphs of active users | no | yes |
| Support for servers without a desktop | no | yes |
| Administration tool translated beyond English | no | no |
| 24/7 support | no | yes |
| 24-hour emergency channel for temporary keys within 4 hours | no | yes |
| Functionality licensed in modules | yes | no |
| Functionality licensed in roles (features) | no | yes |
Do we return our sentinels when we migrate to DSLS?
In certain circumstances. If all products on a sentinel move to DSLS, the dongle is retrieved.
How much does Managed DSLS cost, and does it need a Target ID?
Managed DSLS is offered free of charge to customers under current support, and it does not require a Target ID.
Can we keep Managed DSLS if support is not renewed?
No. If the support of a licence is not renewed, the corresponding Managed DSLS key must be shifted to an on-premises DSLS key.
Where to go next
Contact, products, training, documentation.
- ContactContact usForm, WhatsApp, phone, email.
- ProductsGEOVIA softwareSurpac, Whittle, MineSched, Minex.
- TrainingGEOVIA trainingCourses on your own data.
- TipsTips & TricksShort how-to notes on Surpac, Whittle, MineSched and 3DEXPERIENCE.
- DocumentationRole brochures and videosOfficial descriptions by discipline.
- Dassault SystèmesSoftware keysGenerate a Computer ID and request keys.
Next step
Stuck on a licence or an error message? Send a screenshot and the product version.
WhatsApp during office hours, or the contact form any time.